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Overview


 In this section, you will find information about how to link one or multiple products to a contact in Salesforce. This allows you recording the product(s) discussed and easily find the contacts associated to a specific Solvay product(s). 

Concerned profiles:

     ALL (in account team)


Table of content


 

Step By Step

From the contact page, it is possible to link one or multiple product to the contact, in order to record the product(s) discussed and further list the contact based on the product(s) associated. 

From the contact page, hover on the related list Contact Product Relationship and click on New Contact Product Relationship
Search the product to be related to the contact and then click on Save
Once found, the relationship is presented
Great! Now on your contact page layout, you can easily check which product is in discussion with this contact

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Need help?


To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/

you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example

The best way to get IT support is to use the new Service One Platform.