If client reports LIMS shortcuts (and folder) is missing from Desktop and/or Start menu either Citrix Receiver is running.
Please follow the following steps:
1) Right click on Citrix icon – choose Refresh
2) Then it will open this window
3) If you click the +, it'll open a menu with Citrix applications, you can then drag them to the main part of that screen.
4) Install CYT- Citrix Receiver 14.5 - S24-Cytec Citrix Client SelfService -Disable from Software Center - it will create folder LIMS with shortcuts to all Citrix apps on the desktop and Start menu.
The best way to get IT support is to use the new
Service One Platform.