Step By Step
Your Account is flagged with a lock icon
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That means your account can be ticked as For deletion (in System information section)
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Consequences: The account is NOT USABLE anymore to create related records like Opportunities, Complaints, Samples, etc. So, if you try to create a record (opportunity, cases...) linked to this account, you won't be able to Save
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Need help?
To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/
you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example
The best way to get IT support is to use the new
Service One Platform.