All orders from the webshop are transferred to SAP in a blocked status (Header Level - CE block).
- CSR to run transaction ZPVD inPF1
Note: make sure the CSR list does not exclude the Comm. e-business block
2. Webshop order are tagged Header Data >>Tab Order Data >> Purchase Order Type : WEBC SpP Webshop CC
From there on, regular order mgmt process
At the time of the order entry the ZCAR output is automatically sent to the customer from SAP
Notes:
- Make sure the ZCAR output is set up for every targeted accounts
- The output is automatically sent to the email address the customer used to login into the webshop
- Before unblocking an order, the CSR must check in sfdc if a PO was attached and if yes, they need to review that all info are matching
- The CSR must also check if there are any internal comments from the note during the order entry
To make sure we do not miss a PO when the customer is adding an attachment, we developed the below functionalities:
- a comment "attachment added to the order" will appear in the SAP comments from the customer (header level)
- a case with the link to download the PO will be created automatically. The case is sent to the lDigital Help Desk GC & TW (and then dispatched to the CSR in charge of the account) - case queue tbc, I added you in copy of the email where i am checking the name of the queue
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