Problem
Open orders missing from CRM Analytics - Order Books report.
Answer
For most cases reported (from Novecare & Technology Solutions), these orders flag with item category = "TAS - Third Party Item" which are excluded from the open orders and shipped not billed because they do not generate delivery documents, but a PO to an external vendor instead.
Since vendor is in charge of the transport, we cannot estimate the goods issue/invoicing date for these orders. However they will appear in the “invoiced” section as soon as they are billed.
The reporting team is looking for a solution to include them in "Open Order" until invoicing. These orders will remain unavailable in the Order Books report in CRM Analytics dashboard till a solution is found. This issue had been validated by Diogo Paiva in ticket https://sbs-support.solvay.com/a/tickets/4584224
Root Cause:
Category item being exclude from BW query therefore it's not directly error from CRM Analytics.
Not able to find the solution? Contact SBS Support.
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