Value is what the customer is willing to pay for—or what moves us toward our purpose.

In Lean we focus on customer-defined value, not just internal KPIs

Identify value streams: the steps from idea to delivered outcome.

Define Value Early

At the start of any change, write down the expected customer or business outcome. This acts as a north star.

Eliminate Waste

Encourage teams to identify steps in their processes that don’t add value (redundant approvals, waiting times, rework) and target these for change.

Customer Voice

Include feedback from end-users or stakholders when scoping changes. Their input helps validate that what you consider “value” truly matters to them.

Link to Metrics

Tie each change to a value metric (e.g. load time improvement, error rate reduction, user satisfaction score) so you can measure if value was actually delivered

Value stream mapping

Let you visualize how value flows to the customer and where waste occurs (add link)

Defining economic Value

Gather the economic value through a Business Case  (add link)

Put forward that Value as a formal request

The Guardians will be the team responsible for ensuring the value is well documented and you   (add link)

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