Account Plan process covers the creation and management of Account Plans in Salesforce, mainly for Key Accounts, but also applicable for standard accounts. An Account Plan summarizes the strategy set up for specific accounts or groups of accounts.
Each Account Plan includes Milestones detailing the Actions to execute in order to achieve the plan.
The preparation of the Account plan is typically managed out of Salesforce, based on several data sources. The Account Plan is created in Salesforce as a formalization of the strategy to apply.
Salesforce can support the final validation of an Account Plan.
Once the account plan is created in Salesforce and approved. The execution of the strategy and follow-up of milestones is entirely managed in Salesforce.
The Account Plan is regularly updated to remain a living document.
The Account Plan Milestone object contains all the milestones defined for the Account Plan. Milestones are the task/to-do’s defined in the strategy and listed in the Account Plan. Milestones can have an assignee different from the Account Plan Owner, meaning the Account Plan Owner can delegate certain tasks of the Account Plan to different Account Managers.
Finally, the Chatter functionality is enabled on the object to still enhanced collaboration between the Account Plan’s stakeholders.
An Account plan is splitted over 6 sections:
Who can create? | Any sales user can create an Account Plan |
Who can see? | 2 rules have been set up: 1) If field “Visibility” = “GBU Restricted” → only sales in the GBU defined in the field “GBU” on the Account Plan have the possibility to see the Account Plan. 2) If field “Visibility” = “Account Plan Team” → only the owner and sales in the Account Plan team, and users above in the account hierarchy have the possibility to see the Account Plan. NB: none of the user in Restricted Region can see an Account Plan (except the ones created by users in Restricted Region) |
Who can update? | The Account Plan owner, users in the Account Plan Team with read/Write access, and users above in the account hierarchy. The Salesforce admin. Account plan owner can add and delete Account Plan team members. |
Who can delete? | Only the System Administrators can delete an Account Plan. Other users will set the status on “Expired” |
Who can create? | To associate an account to an account plan, the user needs to be in the Account Team of the Account. Otherwise he will not be able to add this account and he will receive an error message : “Insufficient rights”. |
Who can see? | Any sales rep has visibility on the association Account – Account Plan, in order to inform him that an Account Plan, from his GBU or not, is existing. Account Plan Visibility remains GBU Restricted or Confidential |
Who can update? | The user who created the relationship, the administrator |
Who can delete? | The user who created the relationship, the administrator |
Who can create? | Any sales with read/write permission on the Account Plan and users above in the role hierarchy can create a Milestone |
Who can see? | Any sales with visibility on the Account Plan can see a Milestone |
Who can update? | Any sales with read/write permission on the Account Plan can create a milestone, and users above in the role hierarchy. The Administrator and the Milestone assignee too |
Who can delete? | The Administrator. Users with edit rights will edit the status to “Cancelled” |
The following fields are mandatory at Account Plan creation:
For GBU Special Chem, Business Plan lines are not editables as they are synchronised with Commercial Roadmap (for more detail refer to Commercial Roadmap Functional Design).
Unit Of Measure used by Special Chem for the Commerical Roadmap are kilo pound (LB) and ton (T).
Picklist field Unit of Measure is using a global picklist with values : KG, T, LB, SH, T.
In order to alert an Account Manager that the Account Plan will reach the validity date, a rule have been set up so that the system will send a mail (only once) to the Account Plan Owner when the Account Plan reaches expiration (2 months before)
On the Account Plan object, in the Business Plan table, a rule is set up to verify that the Contribution Margin entered by the sales rep (field in % without decimals) hasn’t a value higher that Sales.
Account Plan Owner is automatically added to the Account Plan Team as team member.
Account Plan Association creation can be done by any sales having visibility on the Account Plan
Accounts linked to an account plan can be any account but Corporate Groups and ship-to.
The current approach to assign accounts to an Account Plan is to link them one by one.
In case a large number of accounts has to be linked, the system admin can support it via data load.
Mandatory fields for Account Plan Association creation
The following fields are mandatory at Account Plan Association creation:
The possibility is given to the GBU Data Steward of the account plan owner to create multiple associations Corporate Group – Account at once. For that, user can click on the button “New Multiple Plan Associations” available in the related list.
This feature is restricted to users with profile GBU Data Steward or System Administrator.
By clicking on this button, the user is able to select a Corporate Group and a GBU or BU (via 2 lookup fields) for which new associations “Accounts – Account Plan” will be created.
When the user selects a GBU the list of available BUs is automatically filtered
All the accounts attached to the Corporate Group that has been selected by the user (also filters on GBU and BU if selected) will automatically be linked to the Account plan.
Only Sold-to Accounts and Ship-to Accounts can be related to an Account Plan. As explained before Corporate Groups are handled through Multiple Account Plan Associations.
Independently of the visibility that has been set by the user on the Account Plan, any Account plan is visible at Account level. The user will know then than another GBU is active and has an account plan associated to a particular account record, which will foster collaboration between GBUs.
Depending on the Record’s visibility (GBU Restricted or Confidential for the Account Plan Team Members), the Account Plan record itself might be blocked however to some users.
Visually displayed Milestones
Displayed milestones created in the previous year and 3 next Year Quarters are visually displayed in a dedicated section on the page.
There is a button to toggle between Open Milestones and All Milestones (open + closed).
The displayed color depends on the status of the Milestone.
Display related Opportunities
A list of all related opportunities for Accounts linked to the Account Plan and Opportunities directly related to an Account Plan is displayed in a dedicated section in the page.
This list can be filtered by GBU and/or BU and/or Region and/or Stage (Open/Closed Won/Closed Lost) – those filters are recorded on the record, no need to reselect them when opening a previously opened and filtered record.
3 dashboard components are also displayed and filtered using defined filters (if any):
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She can see the list of all related opportunities for accounts linked to the Account Plan and Opportunities directly related to an Account Plan in a dedicated section in the page.
This list can be filtered by GBU and/or BU and/or Region and/or Stage (Open/Closed Won/Closed Lost) – those filters are recorded on the record, no need to reselect them when opening a previously opened and filtered record.