Introduction

View the GBU Case Processes

Training materials

Available here:

Training materials for Aroma Performance
Training material Customer Specific Requirement - NEW

Who's who in GBU CRM Team

CRM Champion: Rémi Rothéa

CRM Process Expert: Raphaël Forlini

Data Steward: Amel Gherbia

Key Users by Region:

EMEA: Michael Decker
NAFTA: Ellen Scanlan
LATAM: Andre Romanzini
APAC: Joyce Wang

Key Users by Process:

Complaints & Customer Request: Marina Rodel
Sample Requests: Marie Pereira
Opportunity Management: Sandrine Salaneuve
Customer Service: Christine Traupe