<h1>KB#001 - How to get access to Accolade</h1>
<h3>For WEGO (<a href="http://wego.solvay.com%29/">http://wego.solvay.com</a>)</h3>
<ol>
<li>User needs to contact his/her IPE Champions to know if he's authorized to use Accolade</li>
<li>User needs to ask local support to install Accolade addins v8.4 (<ac:link ac:anchor="KB#002">
<ac:plain-text-link-body><![CDATA[see KB#002]]></ac:plain-text-link-body>
</ac:link>)</li>
</ol>
<h3>For SBS (<a href="http://wego.solvay.com%29/">http://biarritz.solvay.com</a>)</h3>
<ol>
<li>User needs to contact the <span style="color: rgb(34,34,34);">Solvay Business Services Strategy and PMO <a class="gwt-Anchor" href="mailto:sbs-strat-pmo.employees@solvay.com">sbs-strat-pmo.employees@solvay.com</a> </span> to know if he's authorized to use Accolade</li>
<li>User needs to ask local support to install Accolade addins v8.4 (<ac:link ac:anchor="KB#002">
<ac:plain-text-link-body><![CDATA[see KB#002]]></ac:plain-text-link-body>
</ac:link>)</li>
</ol>
<h1>
<ac:structured-macro ac:name="anchor">
<ac:parameter ac:name="">KB#002</ac:parameter>
</ac:structured-macro>KB#002 - How to get Accolade addins installed</h1>
<p>Accolade addins v8.4 installation must be requested to your local IT support</p>
<p>To verify if addins have been properly installed</p>
<ol>
<li>Open Microsoft Excel</li>
<li>Click on Accolade for ... Tab</li>
<li>Check if Accolade addins have been installed<br/> <ac:image ac:height="400">
<ri:attachment ri:filename="image2015-8-20 11:58:18.png">
<ri:page ri:content-title="ACCOLADE"/>
</ri:attachment>
</ac:image>
</li>
</ol>
<p> </p>
<h1>KB#003 - User can't connect to Accolade</h1>
<p>When users is trying to connect to Accolade, he's got the following error message</p>
<p>
<ac:image>
<ri:attachment ri:filename="image2015-8-20 14:30:54.png">
<ri:page ri:content-title="ACCOLADE"/>
</ri:attachment>
</ac:image>
</p>
<ol>
<li>Refer to KB#001 to get access approval</li>
<li>need to ask for your account creation</li>
<li>please provide your first name, last name, GBU/Function and your role for SBS, for R&I (WEGO)</li>
</ol>
<h1>KB#004 - Why Accolade is not working with Google Chrome</h1>
<p>Accolade 8 is only compatible with Internet Explorer. </p>
<h1>KB#005 - Why I can't see my projects/updates inside dashboard reports</h1>
<p>If you have recently updated your project(s), please take note that dashboard data are refreshed every <u> <strong>4 hours </strong> </u>before changes are reflected</p>
<h1>KB#006 - I got a red banner while using Internet Explorer 11 with Accolade</h1>
<h1>
<span>If user is able to see this red banner </span> <ac:image>
<ri:attachment ri:filename="image2015-8-20 14:52:49.png">
<ri:page ri:content-title="ACCOLADE"/>
</ri:attachment>
</ac:image>
</h1>
<p>Check:</p>
<ol>
<li>Enterprise mode is enable on his internet explorer version 11 (specific icon visible in the URL bar)<br/> <ac:image>
<ri:attachment ri:filename="image2015-8-20 14:54:37.png">
<ri:page ri:content-title="ACCOLADE"/>
</ri:attachment>
</ac:image>
</li>
<li>If it's not the case please ask user to call his <u>local helpdesk support</u> to upgrade his version of Internet Explorer 11.</li>
</ol>
<h1>KB#007 - When I open a deliverable i can't see my data</h1>
<p>When you open a deliverable (Excel or Powerpoint) related to a project or your project, you can sometimes see</p>
<p>
<ac:image ac:height="400">
<ri:attachment ri:filename="image2015-8-27 15:49:46.png">
<ri:page ri:content-title="ACCOLADE"/>
</ri:attachment>
</ac:image>
</p>
<ol>
<li>Make sure you are the owner of the deliverable</li>
<li>click on the appropriate download icon to avoid downloading the template of the deliverable</li>
</ol>
<p>
<ac:image>
<ri:attachment ri:filename="image2015-8-27 15:55:36.png">
<ri:page ri:content-title="ACCOLADE"/>
</ri:attachment>
</ac:image>
</p>
<p> </p>
<hr/>
<p> To be documented based on user requests.</p>
<p>What if... I can't open accolade dashboard - try to remove temporary internet files from your computer</p>
<p>How to create my own project report - use the table wizard with excel and create your own (attach file for each environment)</p>
<p> </p>
<p>Project importer - Security lists information are cleared in the current version of Accolade (bug), need to select manually. How can it be fixed?</p>
<p> </p>