So what do I do?

Welcome to the Business Warehouse troubleshooting documentation. You will find here most of the error messages, their meaning and solutions

How to find some help ?e

At first, please read carefully this Troubleshooting page. You'll find here the most common issues spotted by the users and the way to solve it by yourself.

In a second time, if you need further assistance, contact  SBS Support

Please do not forget to describe as accurately  you can your  issue,  insert screenshot(s), error messages...

In case of wrong values indicate what the figures should be.

When opening Analysis 

Server list is not available (Blank page). 

  Click the link : How to get the server list

Do not Find my document (Query or Workbook?)

Be aware that the way to open a query or a workbook from the server are quite different.

After an Excel crash, the Analysis menu is no longer visible

Problem: After a Microsoft Excel crash, you reopen Analysis but the Analysis bar is no longer visible in the menu with the following error message :

Solution: To solve this you need to reactivate the Analysis add-in which has been deactivated by the Excel application.

1. Open Excel  -> File - >Options

   

2. Open "Options" -> Add-Ins" -> In Manage, select "Disabled Items“ -> Go.

   

3. In the "Disabled Items" dialog box, select the Analysis Add-In one and click on "Enable".

   

4. In Manage box, select "COM Add-ins", press Go

   

5. Check the box in front of "Analysis", then click OK.

   

6. Then Analysis ribbon is reactivated.

   

"The launcher is exited with error... " when opening "Analysis for Microsoft Excel"

Problem :  With the version 2.1.3, for some users, when they open Analysis by the icon "Analysis for Microsoft Excel", the following error message will be displayed. 

Solution : So far, we haven't found*.

Workaround  : the user need only to open Excel application  ("Microsoft Excel 2010/13") instead of the Analysis for Microsoft Excel one.

After Excel is opened, Analysis add-in is enabled  and so available too. 

The Launcher fails with TYPE_E_LIBNOTREGISTERED message

Problem :With the version 2.5.2 you try to start Analysis Office by using the launcher (e.g. from the Windows start menu :Analysis for Microsoft Excel).

Excel is started but the launcher shows an error.

The log file contains the entry:

ERROR|addins.launcher|Com.Sap.Cof.Launcher.CrLauncherUtils.GetOfficeAddin|1

|System.Runtime.InteropServices.COMException (0x8002801D): Library not registered.

(Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)) at Microsoft.Office.Interop.Excel._Application.get_COMAddIns()

reason : Microsoft Office 2010 (Win7) or Microsoft Office 2013 (Win10).Additionally Skype for Business 2016 is installed.

Thus :  installation of Skype for Business creates an invalid registry node that causes this error.

Solution : follow the following  excerpt of a Microsoft article about that

1. In the registry check the nodes below HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101BBDE5-00AA0044DE52}
2. For Excel 2010 there is a node "2.5", for Excel 2013 there are "2.6" and "2.7".
3. Skype for Business 2016 creates an empty node "2.8".
4. Remove the node "2.8".

Finally start the launcher of Analysis Office again.

Follow all these instructions from above only when using version of Excel (2010 or 2013)!

Installation and troubleshooting : Installation Check

How to check your installation in case of an error message :

• 1. Press Start - Run 
• 2. Enter nwcheckworkstation
• 3. Continue the appearing wizard
• 4. Before clicking Finish make sure Checkbox "Collect diagnostic
• 5. information for SAP Support" is checked
• 6. Press Finish
• 7 when the process is finished you get that screen  
• 8 Click  to end it. 

By clicking on the Error report you get a list of  errors as referred hereunder.

If you get that list the installation is a correct one, if the list is different an installation must be redone. 

:

My report and Analysis are opened in two Excel programs

You need to first open "Analysis for Microsoft Excel", then open your BW file ( by File --> Open or Recent ).

Go to  Open a workbook ( saved on your local drive ) for more detail.

Error message "Cannot run the macro "CallbackAfterWorkbookClosed"" 

Problem : Get the following error when opening Analysis, and the mouse cursor is all the time in "refreshing" status even no refreshing at all.

Solution : In Analyzer 7 , change the following Workbook setting to "Run Macro on Refresh". 

Error message "Installation error "Missing Active X"" 

Problem : the user is trying to use a reporting tool that is no more installed in his/her computer

Solution :

1. Check the tool you are trying to use is already installed (Start / All programms / ...)
2. If the tool is BW Analyser 3.x, please use Analysis tool instead.
3. If the tool is BW Analyser 7.x or Analysis, please contact your local Service Desk Infra to reinstall the tool
   

Can't access to SAP Logon

Problem :

When opening a query/workbook, this screen is displayed, instead of the SAP Servers list.

Solution :

1. Click SKIP button
2. On the File >Analysis menu, go to Settings :
   
3. On Platform Settings, select option "NetWeaver" as your Preferred Plaform.
   
4. Close all eXcel files and restart Analysis (or eXcel) to get that screen
5. 
6. then select the server either PQ1 or WBP to access the BW reports.

Why the folder/query/labels names are not as usual when I logon BW Analysis?

Problem : The folder/query/labels names look as below

Analysis :

The reason might be the user's default logon language being not EN or FR or PT.

In the following example, it's ZH(Chinese), but the folder names in ZH are not well maintained.

Solution 1:

Apply the following process

SAP BW User : Language

For short term, when logging

via the SSO mode :

Change the language to EN as schown.

w/o  SSO mode :

Click on "Options >>" , then language box appears and so type in EN to select the English language.

Solution 2:

The automatic logon with SSO select your native langage which is not English. The solution is to force Analysis to use EN language.

1. File / Analysis / Parameters / Advanced parameters
2. Check "Allow Client and Language Selection for SSO Logon"
3. Activate the option by ticking it

1. Press "OK", close eXcel, restart Analysis.  you can select the "EN" language via the following popup .

When insert Data source, get errors like "Value cannot be null" ,"Index out of range", "Item already ..., "Object reference is not an instance...

In case of the following messages :

Value cannot be null, Index out of range, An Item with the same Key has already been added, Object reference is not an instance of an object 

The cause of these issues : the SAPUILandscape.xml which contains the path to the server list is corrupted. 

Solution : Go to the directory   C:\Users\<UserID>\AppData\Roaming\SAP\Common

 delete  the existing SAPUILandscape.xml file, then opening the saplogon that  will automatically generate a new SAPUILandscape.xml file in the directory (see process herebelow).

AppData is usually an hidden folder, so to display it you need to open first the configuration panel > Folder Options and click the corresponding unhide option.

1. Close Analysis.
2. Open SAPLogon
   
3.  Click on "Connexions" folder and its sub-folder, make sure there is a list of servers here. If there is no server list here, please contact IS Infra-structure team to install it.
    
    
4. Select a server ex WBP and drag & drop it in "favorites" 
5. Close the saplogon 

Analysis is very slow for opening file

One of the reason is that program error in Excel and it causes excel creating a lot of custom styles. Analysis will try to read them all before opening the file, which may cause more than 10 minutes to open the file

Solution

The solution is SAP note 1899658 :
Run following macro to delete the custom styles

Sub DeleteStyles()
  Dim style As style
  Dim counter As Long
  counter = 0
  For Each style In ActiveWorkbook.Styles
    If style.BuiltIn = False Then
      style.Locked = False
      style.Delete
      counter = counter + 1
    End If
 Next
  MsgBox (counter & " styles were deleted.")
End Sub

After run the marco (may spend a few minutes depending on how many styles in the file), it will show result like this

Delete the macro and save the file as .xlsx the same. If macro is not deleted, it may be force to save as .xlsm

When saving workbook

Can't save workbook onto WBP server

Problem: Users can't save a workbook onto the "My documents" folder in WBP server

In accordance with the fact that you are working on the production server  nobody has granted rights to save documents.

Why there is no data after I save the workbook ?

Problem : Why there is no data after I save the workbook ?

Solution :

In Design Panel / Components tab, on workbook level, uncheck the "Remove Data Before Saving" option.

BW team use this option to save a template ( with no real data ) on the server. So for many workbooks on the server, this option is checked by default.

When Refreshing

Can't refresh a workbook from others

Problem : I can't refresh a workbook from my colleague with error message :

Solution : 

The issue is due to your SAPLogon.ini being different from your colleague. You may need to ask local IT to upgrade your SAPLogon.ini.

Or a temporary solution :

In Design panel / Components tab, relocate the data source:

The variants can not be used

Problem : when refreshing a query, it's not possible to use, modify or save a variant

Reason : The option "Merge variable" is selected on the Analysis Design Panel (components tab), so you need to deselect that option to enable the variants.

Solution :

1/ Uncheck the "Merge Variables"

2/ Refresh one query at a time

3/ You can now use variants

The message "Size limit of result set exceeded" returns

Problem : when you refresh with a broad condition, there are a lot of data to retrieve, the message "Size limit of result set exceeded" is displayed in AO instead of the data.

Reason :  In Analysis for Office, there is a default limit of 500.000 data cells for the result set. This limit exists because of a memory limitation in .NET framework.
When the report retrieves too much data from the backend and end up reaching the limit of data cells, the message "Size limit of result set exceeded" will be shown in AO instead of the expected data.

SAP does not recommend to change the result set default limit of Analysis for Office.

The limit of data cells has been set up to take into account the BW backend system limitation parameter

• • , BWP : size limit = 1 000 000 cells. 

I Get the message "No Authorization"

Problem : you get that error message when you try to refresh a query/workbook because you do not have the correct authorization to execute the query or to select this perimeter. 

In order to exclude divestments from Solvay's scope, the Authorization management process has changed : it's now necessary to select, at least, one Company and Plant

For applications WCAP and P&L, the Company PRS is mandatory too.

Solution : Be sure you select at least one Company , one Plant or one PRS code in the Prompt area, even if the field description indicates it as optionnal!

Depending to the Application rules you need to fulfill either one code (ex PRS one) or several ones (ex Company & Plant)

If you need to access all Companies or Plants, please fill the prompt with the following values :

to remind : How to fill an interval  of autorized values in your local Workbook  :

If necessary, please contact your BW Support team (SBS Support) to check your authorizations.

When Filter by Member

In Design Panel

In Design Panel the windows width of Rows and Background Filter are not maximized

Red Cross in Columns or Rows

Problem :

Solution :

1. Save your work
2. Close all Excel files
3. Restart Analysis tool
4. Refresh your query/workbook

Can't click on the right Analysis Design panel

Problem : After opening a workbook, users receive an error message if they click on the Analysis Design Panel, at the right side of the screen

 ==> 

Solution : Refresh the workbook first, and then click on the Analysis Panel

How to duplicate a crosstab

Purpose:  You want to duplicate your existing query to filter the new one in an other way (ex a different  perimeter, a different lay out).

You have duplicated the eXcel sheet to get a new sheet, but you are unable to refresh the new one (query).

Solution: 

By using the eXcel sheets Duplication functionality you only copy/paste Data but none BW links. 

So you can't refresh the copied crosstab. 

1. Go to the  Components tab within the Analysis Panel 
2. Click on "By Sheet" to see the Excel sheets which are linked to a BW query (the ones which have a "+"). 
   In the example, only the sheet "Novecare" is linked to BW query.
   

Solution :

1. On excel, go to the new sheet (in the example, "Energy Serv"). 
   Please remind that your new table will be build where you have clicked.
2. Go to the right Analysis Panel / Components.
3. Click on "By Sheet".
4. Unroll the "+" to see the existing crosstab linked to BW query.
5. Right click on the crosstab and select "Copy"
   
6. Your excel file now have 2 similar queries that can be refreshed/filtered/modified independently.
   

Miscellaneous

Mouse is always displayed as a Timer

Whenever Analysis is closed, a "MS Excel has stopped working" window will show

Workbook takes several minutes to open or crash when Analysis for Office is activated

So what do I do ?

To restore cell styles to the default setting you need to ask someone in the IS team to run the program XLcleanerDotNET4.0.exe and follow the procedure.

When changing password, Analysis displays "Password not allowed".

It might be due to the following rules :

must be at least 8 characters long
must include at least one letter
must include at least one number
must mix lower and uppercase characters
new password must be different from last 5 passwords

Other things about passwords

a newly created account has to be used within the 14 days
a user must be locked after 6 failed attempts.
a password must be changed at the latest every 90 days

How to index a cell from an Analysis crosstab in a new sheet 

When you are on a non Analysis  tab and wish  to define a formula in a cell using symbol  = and  go to an Analysis  tab for obtaining the reference of the needed cell, this operation doesn’t work because of the behavior of the Analysis tool which deceives eXcel.

The workaround solution to solve that “bug” : on the bad tab (Analyis one) select the cell where you deposit the link and before erasing it, copy the needed reference from the bar of formula at the top under the ribbon of icons.

Then paste this formula in the appropriate cell.

Why after upgrade of SAPLogon(to V7.40) and Analysis(to V2.1.3), Analysis becomes very slow to response ?

Solution :

How to open BW Analysis via RAAOE SAP transaction

Analysis for Office Word Error (2010, 2013, 2016)

Analysis version 25SP2

Trouble : When opening Microsoft Word you get the hereunder error message :

To fix locally the trouble, you need to open The Word Options tab