Process in Salesforce.com that allows to follow revenue forecasts and revenue recognition, and manage the lifecycle of an opportunity.

An opportunity is any potential business able to generate sales revenues with existing customers or prospects.There are three types of opportunities in Salesforce.com: Product Qualified (growth), Product Requiring Qualification and Recurrent Business.

Solvay product linked to an opportunity in Salesforce.com

List of Solvay colleagues that are directly involved in the opportunity and for whom a specific role can be defined in Salesforce.com (Account Manager, Customer Service Representative, Business Development / Marketing, Global Key Account Manager, Key Account Manager, Sales Support, Technical Marketing, Research & Innovation)

The person creating or logging the information, a complaint for example