First stage in the opportunity management process allowing creating the opportunity, entering general information, defining the opportunity team, selecting an opportunity product and end-use, entering the business potential, etc.

Process in Salesforce.com which allows creating, approving, submitting and communicating the quote internally or to the customer.

Qlikview is a Business Intelligence or Analytics tool which allows to retrieve data from multiple databases and display them in a structure and visual way. A new Qlikview version is available at Solvay via the CRM interface or separately. It retrieves orderbook, sales performenace, overdue & DSO, complaints & opportunities data from CRM/salesforce, SAP, etc.