If the user requests for Edit access in Realtime Board, reply as below to the user,

Reference ticket: https://sbs-support.solvay.com/helpdesk/tickets/2582706

Dear user,

Good Day!

We assume that the dashboard owner is you.
In that case we recommend you to please look for inside this board , 
you can click on "view only "
it will show you request editor rights.
Could you please confirm that we can close this ticket now?

Thanks & Regards,

XXX