In this section, you will find information about how to create a complaint in Salesforce.com and about the interface between Salesforce.com and SAP. In particular, you will learn about:

• SAP integration flow and process based on the document type and number (Sales Order Number, Outbound Delivery Number or Shipment Number)
• The information to enter at complaint creation, such as Resolution Site, confidentiality, case currency, motive and sub-motive
• The roles or assignees of the persons / teams involved in the Complaints (e.g. originator, investigator, commercial assignee)
• The severity levels & the status of a complaint
• Customer contact information
• Order information, containment / immediate actions, etc.