In this section, you will find information about the process for customer creation in SAP following a request coming from Salesforce.com. The goal of this document is to present the modifications to customer creation / modification / deletion procedures in Solvay and Rhodia legacies, for the Businesses which will use SalesForce. You will find information about:

• The perimeter: actors, SAP systems and diagram
• What needs to be done at the first connection in PRS
• Process & scenarios
• Contacts if you need support