Overview

In Salesforce.com, you can extract a report about complaints by resolution site and adapt it. However, the most advanced reporting is available in Qlikview (via the Analytical tab) which offers specific dashboards for Complaints monitoring and follow-up.

In this section, you will find information about the Qlikview dashboard for Complaints (user guide) and to the report available in Salesforce.com (see below - second link)

Qlikview:

 

For the

 

  • The report by resolution sites
  • How to adapt it for you
  • How to export it to Excel

 

Concerned profiles:

     ALL

Table of content

 

 

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