Introduction
View the
GBU Case Processes
Training materials
Available here:
Customer Creation Process
Opportunity Management Process
Quick guide: how to keep opportunities up to date
Growth Dashboard Guide
Contract Database
Aroma Lead management
Data connector for Salesforce
Who's who in GBU CRM Team
CRM Champion
:
Simon Delens
Key Users by Region:
EMEA:
Michael Decker
NAFTA & LATAM:
Laila Jorge
APAC:
Sue Wei Leong
Key Users by Process:
Complaints, Customer Requests, Customer Specific Requirements:
Marina Rodel
,
Sandrine Harket
Sample Requests:
Marie Pereira
Opportunity Management:
Paul-Antoine Valois
Customer Service:
Marie Pereira
,
Jessica Guo
Lead Management:
Maud Joassard