OTIF-C (On Time In Full – Customer) measures our capacity to deliver our customers at destination at the right time, with the right quantity. It evaluates Customer satisfaction.

The result of this KPI can be both related to internal and external factors.

   

 

OTIF-C

BI4 PPS
QV_CORPORATE_OTIF_ANALYSIS_
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BW OBAS
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Global Filters

Period

Month Year

Delivery Actual Goods Issue Date

[C_ACT_GI] Actual GI date (Year/Month)

Geography

Zone

Plant geographical zone

[C_PLANT] Plant\Attributes\[C_GZONE] Geographie/Zone

Country

Plant country

[C_PLANT__0COUNTRY] Plant Country

Organization

GBU

BFC GBU

[C_TECHBA__CPFCTR1_2] BFC GBU

BU

BFC BU

[C_TECHBA__CPFCTR2_2] BFC Group of activities

Legal Entity

Legal Company

[C_COMPCDE] Company code

Plant

Plant & Transcoding table

[C_PLANT] Plant

Specific Filters

Transportation

Transport Mode

Transportation mode

[C_SHIPCD2__C_TR_MODE] Transportation mode

Destination

Ship To Point

Ship to town & Ship to

[C_SHIPID__0CITY] ShipTo City & [C_SHIPID] ShipTo

Ship To Country

Ship to country

[C_SHIPID__0COUNTRY] ShipTo Country

Ship To Zone

Ship to Zone

[C_SHIPID__C_GZONE] ShipTo Zone

Partner

Ship To KA

 

Product

Material Division

Material Division (SA)

[C_MATNR2__0DIVISION] Material Division

Commercial Product

Product

[C_MATNR2__C_MAT_GRP] Material group

Product Hierarchy

Not available

[C_MATNR2__0PROD_HIER] Prod.hierarchy

Perimeter

Included in calculation

Excluded from calculation

  • Outbound deliveries to Customers. This includes :

-       Deliveries to final customer

-       Customer Pick-up

-       Deliveries to warehouses / storages as long as the inventory belongs to the customer

  • Inter-GBU flows
  • Swap
  • Intra-GBU flows

-    Advanced Storage

  • Samples
  • Return flows
  • Toll
  • Pipe delive

Reference date:

Actual Good Issue date

KPI:

OTIF-C Requested  &  OTIF-C 1st Confirmed  &  OTIF-C Last Confirmed

Granularity: 

Order Lines

Classification:

Formula:

Solvay performance

Reference

Comments

Respect of Customer requirements

Last Requested (by customer) Delivery Date & Quantity

OTIF ‘Requested’ (Gross OTIF-C)

Respect of our  first commitments

1st Confirmed (by Solvay)

Delivery Date & Quantity

OTIF ‘1st Confirmed’ (Net OTIF-C)

Respect of our last commitments

Last Confirmed (by Solvay) Delivery date & Quantity

OTIF-C ‘Last Confirmed’

  1. OTIF-C Requested: we compare the Achieved delivery date (a) and the Requested Delivery date + we compare the requested quantity and the delivered quantity
  2. OTIF-C 1st confirmed: we compare the Achieved delivery date (a) and the 1st confirmed Delivery date + we compare the confirmed quantity and the delivered quantity
  3. OTIF-C Last confirmed: we compare the Achieved delivery date (a) and the Last confirmed Delivery date + we compare the confirmed quantity and the delivered quantity

(a) Achieved delivery date:

For “PICK UP” transportation mode : Last transfer order confirmation date for the order line if it is a date and Last Good Issue date for the order line if there is no transfer order (should normally never be in RCS).

For other transportation mode: The last “Actual Shipment end” if it exists, else the last “Planned shipment end” (automatically filled in at planning step of shipment, using planned shipment completion + transit time from the SAP ROUTE or updated manually at shipment completion) if it exists and else the last “Actual Good Issue” date (normally should not happen).

Tolerances:

For In Full tolerances, if there is a tolerance defined in the order then we consider it else it's +/- 0%.

On Time - Criteria

Tolerance SCE

Road

+/- 1 days

Rail

+/- 3 days

Sea

+/- 7 days

Barge

+/- 3 days

Multimodal

+/- 2 days

Air

+/- 0 days

Data quality:

% order lines with a real arrival date

Reprocessing root causes:

reason codes OTIF and Pick-up date non-respected by customer – when used it forces the order line status to On Time.