CUSTOMER SUPPORT CONTACT

If you cannot find the information you need on this Customer Support Space, please access to Freshdesh Portal to create a ticket:

Getting started on Freshdesk

You can connect to the customer portal using any supported browser and an Internet connection.
Type sbs-support.solvay.com in your browser address bar and click on the ‘Google’ login button to connect using your Google apps account.
Freshdesk Requester Quick Start Guide
Freshdesk Starter Guide

Contact Customer Support

You can also request support from IS by Phone.

Scope	Phone
Application Software Web	Asia Pacific : +65 6394 3368 or **9100 Europe : +33 811 70 52 22 Latin America : +55 11 37 41 42 00 North America : +55 11 37 41 42 00
Hardware Network Printers Phones DataBackup	How to contact ATOS in Europe Germany : +49 69 66 41 53 59 France : +33 164 53 91 07 Italy : +34 913 60 61 90 UK : +44 12 64 3

GLOBAL Helpdesk is accessible 24 hours / 5 days (Monday to Friday) by e-mail

All working days "somewhere" in the world. During public holidays specific to the helpdesk of your zone, you will get support from Helpdesk of an other zone

LOCAL Helpdesks are accessible by e-mail and phone

AP : 8:30 am - 6:00 pm (SGP time : GMT+8)

EU : 8:30 am - 6:00 pm (French Time : GMT+1 ou +2 )

LA : 8:00 am - 5:00 pm (Brazilian Time : GMT-2 ou -3)

NA : 8:00 am - 8:00 pm (EST : GMT-5 ou -4)