Overview


In this section, you will find information about how to create a new customer contact in Salesforce.

 

Concerned profiles:

     ALL

Table of content


 

Step By Step


Before creating a contact, search it to avoid creating a duplicate! If a duplicate is created, the system will warn you if:

  • the email address is the same than an existing contact
  • the name + first name are similar to an existing contact

If the Contact does not exist, it is recommended to create it from the account page.

If the Contact does not exist, it is recommended to create it from the account page
Hoover on “Contacts” related list and click on New Contact
Enter your contact’s details and Save
•First Name and Last Name
•Account Name: as you started from the account, the field already filled in
•Language
•Phone/Mobile/Email
•Job department and function
•Address: as you started from the account, the address is already filled in
It’s done! Your contact is created. 

 

You can create a contact and relate it to any account in Salesforce, even if you’re not part of the Account Team

 

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