Overview

In this section, you will find information about all the comunication which can be sent to the customer:

  • Acknoledgement
  • Final communication
  • Ad-hoc email
  • 8D report

Concerned profiles:

     ALL

Table of content

 

Possibilities

 
•There are 2 structured  and 1 free text communications that can be issued out of Salesforce from the Complaint page: 
 
 
 

Final Communication to the Customer

 
 •Once the Complaint is complete and has been reviewed, it is time for Laurie to send the Final Communication to the Customer.
•The Final Communication to the Customer is by default issued by email to the Contact maintained in the Customer Complaint.

•Laurie can send the email by clicking on the Send Closure Mail button. In addition to the predefined Contact, Laurie can also input any valid email address as CC.

The language of the email is defined by the language of the main Contact but can be changed by the user.

 
  
  

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