Sales - Customer Service - Supply Chain & Production
Table of content
Step By Step
Introduction
The different types of Standard Customer Request (GBU Specific) are loaded in the system. If any change is needed, the users can use the « Need Help » functionality.
Process Steps
Process Flow
The Customer Requests module is divided into 5 different steps.
These different steps are sub-divided into the following sections on the Customer Request page:
-Case information
-Customer Contact Information
-Description
-Resolution
-Closure
Sample Request vs Customer Request
•Customer Requests and Sample Requests are separated processes and no Customer Request is created for a Sample Request.
•Sample Requests are done directly in Case using the Sample Request functionality. No Customer Request is created for it.
