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•Before the Customer Request is ready to be Closed, the Final Communication to the Customer can be sent. Syensqo IS - Customer Support > Customer Request: Final Communication > image2016-8-8 8:48:11.png

Syensqo IS - Customer Support > Customer Request: Final Communication > image2016-8-8 8:48:11.png

Syensqo IS - Customer Support > Customer Request: Final Communication > image2016-8-8 8:48:15.png

•This will be done by clicking on the “Send Final Communication” button which will by default have as recipient the email address of the Customer Contact.

Syensqo IS - Customer Support > Customer Request: Final Communication > image2016-8-8 8:48:39.png

The language of the email is defined by the language of the main Contact but can be changed by the user.

•Basic information will be presented in the template but it remains fully editable. Additionally, the user can select attachments from the Customer Request to be attached to the email. Once the answer to the Customer is ready, the user can send the email.

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