Added Value

By logging in the complaints in Salesforce.com, you will benefit from:

• An automated and harmonized process allowing to register, manage and follow up complaints in a single system
• Increased efficiency through sharing of information internally, and by providing a common platform for the involved teams 
• Standard templates for investigation based on best practices in the complaints management process (e.g. 8D approach)
• An automated interface with SAP to quickly retrieve SAP data based on the document reference
• An ability to communicate to the customer with standard templates (e.g. acknowledgement email, confirmation of financial compensation, customer feedback, etc.)

What you need to know to start...