Overview
In this section, you will find information about:
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Concerned profiles:
Sales - Customer Service - Supply Chain & Production
Table of content
Step By Step
Processing |
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Assignment | |
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Assignment for processing can be done in 2 ways: •Automatically by the system when the sample status is approved and criteria are met •Manually by the user by changing the owner |  |
By clicking change, the user will be redirected to the following page to select another user and save the new owner.
The New owner will then automatically receive an email notification |  |
Actions | |
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The person assigned for processing will then have to: •Create an order in SAP when it is relevant •Send notification to 3rd party when relevant •Update sample request with necessary shipping information | |
The shipping information can be updated in 2 ways: 1. Manually by the CSR if no SAP order is created and this will be done in the following section:
| 2. Otherwise it can be done automatically if an SAP order has been created and information will be updated twice a day by an interface. SAP information will go to the following section:
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SAP interface | |
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