Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets. You can use placeholders in your canned responses to fill in dynamic content like the requester’s name, ticket ID and URL inside the response..

Step-by-step guide

  1. Hit the Settings button on the top right of the Freshdesk page and select canned response. 
  2. Hit the New Canned Response Button .
  3. Give a title to your canned response.
  4. Fill in the content for the canned response. Be aware that the purpose of a canned response is to be used repetitively over various tickets.
  5. Use the placeholders button to fill-in specific ticket info dynamically when the canned response is actually used.

     A canned response will look like below.


  6. Hit thebutton when done. The above canned response when used in a ticket will look like below. 

          

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