Step-by-step guide

1. Select Reply to a ticket.
2. On the right side of the reply box on the same row as the text formatting options, click the canned response button. A popup will appear.
   
   
3. Select the canned response from the popup list.
    
   
   
4. The content from the canned response will be filled into the reply box as shown below. Any placeholders used will also be populated

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                     i.            Select Reply to a ticket.

                   ii.            On the right side of the reply box on the same row as the text formatting options, click the canned response button. A popup will appear.