Step-by-step guide

  1. Log into the Freshdesk Agent Portal.
  2. From Ticket Dashboard, Select the tickets on which Action is to be performed using the checkbox .
  3. Click on BULK ACTIONS. 
  4. The below screen shot depicts the list of actions which can be performed. 
  5. For Bulk

 

Bulk Action is used to perform set of actions to a number of tickets at a time. It also allows a bulk reply using a canned response or attached files or a common reply for these tickets.

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