Describe when someone would need this information. For example "when connecting to wi-fi for the first time".
i. Log into the Freshdesk Agent Portal.
ii. Select the Tickets Tab to view the list of all tickets.
iii. Select the desired ticket by clicking on the checkbox . .
iv. Hit the Assign button
v. Select the desired agent from the dropdown and hit Assign.
Unless the ticket is selected the Assign button will remain disabled |
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