Why don't I see documents my colleague is able to display ?

Each user has unique rights within Sinequa. Some items can't be seen because of the users' rights applied on the indexed documents.

Contact SBS Support via portal stating on which sinequa search (URL) you are having display rights issue.

Why do some box filters disappear after a selection?

The rule is that if a box contains one filter element only, the box won't be displayed.

Additionally, if you select a fliter from a box, this one will disappear afterward.

Errors messages and main issues

Go to Sinequa Troubleshooting section

Why I am asked to log on to the Sinequa portal?

In order to access Sinequa portal, the system will capture the user ID via the Windows login. The pop-up below will appear if Sinequa is unable to capture the user ID via the browser. The following scenarios will lead you to see the pop-up below:

1. You are login to a computer without using your Solvay log in.
   1. You might be using a shared computer.
   2. You might be accessing via VPN.
2. You are not using the standard laptop setup. The standard configuration for the Internet Explorer might be modified.

If the pop-up is appearing, just enter your Solvay Windows login and you will be able to access to the Sinequa portal.