Introduction

Training materials

Who's who in GBU CRM Team

CRM Champion: Rémi Rothéa

CRM Process Expert: Raphaël Forlini

Data Steward: Amel Gherbia

Key Users by Region:

• EMEA: Michael Decker
• NAFTA: Ellen Scanlan
• LATAM: Andre Romanzini
• APAC: Joyce Wang

Key Users by Process:

• Complaints & Customer Request: Marina Rodel
• Sample Requests: Marie Pereira
• Opportunity Management: Sandrine Salaneuve
• Customer Service: Christine Traupe