Go to your "My List" on eRoom (To enter eRoom click here). and click "My member info":
Checking if eRoom Plugin is Activated
Go to your "My List" on eRoom (To enter eRoom click here). and click "My member info":
If the "Use eRoom plug-on software" box is unchecked, please click to check it and then click "Ok":
If the message to select “eRoom plug-in software” and the "Use eRoom plug-in software" box is missing follow the below step:
Installing or Reinstalling eRoom plugin
Download the plugin from this link: https://drive.google.com/open?id=0B5g3wMXpKqXQSFFCX053MXBQVFU.
Open it and follow the steps of the installer.
After that, you will have to clean up the cache again.
*You can confirm the plugin is installed checking at Window toolbar, the eRoom plugin icon, as below:
After making this, make sure to have below steps done:
Activate compatibility view in Internet Explorer, This should be done while browsing the eRoom page, see the picture below of how this can be done:
Add your eRoom-domain (URL) to 'Trusted sites', see picture of how to do this:
In some cases a computer might be locked by security settings from your system administrator / local IT department, and you are not able to manage these settings yourself. If so, please contact your local IT support and ask them to make this for you.
Restart Internet Explorer. (All tabs must be closed).
