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Login to SAP and execute Transaction code "SU53".

Stellar Program > How to request authorizations in Freshdesk > Enter-SU53.png

In the “Display Authorization Data screen (SU53)” click on “Text View” button.

Stellar Program > How to request authorizations in Freshdesk > Click_textview.png

Click System button in Text view screen

Stellar Program > How to request authorizations in Freshdesk > Click_System.png

Then in System drop-down select
- Go through “List” -> “Save” -> “Local File”.
In the popup to save file Choose the option "Unconverted" .
Change directory to the preferred one and click “Generate”.

Stellar Program > How to request authorizations in Freshdesk > Click_Generate.png

Allow the creation of the ".txt" file in the previously chosen directory.

Stellar Program > How to request authorizations in Freshdesk > Click_Allow.png

Now you have the ".txt" file with the authorizations of your user.

Access Freshdesk with the following link https://sbs-support.solvay.com/helpdesk
Enter the Freshdesk with your Credentials.

Stellar Program > How to request authorizations in Freshdesk > Enter_crendentials.png

Click on "New" button and select "Ticket" button in drop-down.

Stellar Program > How to request authorizations in Freshdesk > Click_new.png

Fill the fields with the options shown in the image below.
The fields Sub type, IS-Category and Application must be filled with the options correspondent to the stream of the user that is requesting the authorizations.

Attach the .txt file with the authorizations to the description of the ticket
After Filling all the details Click on Submit button and submit it.