Webforms Definition

A webform is the record of an interaction from a prospect/customer from the Web (Solvay.com). Customers or prospects can find Solvay Product Catalog on Solvay global website and submit a request for quotation, sample, documentation or any question. This request is then submitted to the CRM for further processing.

Introduction

There are different forms available on Solvay.com:

• Specific product inquiry forms
  • 4 forms available to request a Sample, a quotation, a documentation or a general question
  • In that cases, the product has been indentified/selected by the prospect/customer and the webform is directly assigned to the GBU contacts
• General Request form
  • The Product/GBU is not known
  • The case will be analyzed by the Customer Information team (SBS OtC Delivery) and then transmitted to the GBU Contacts