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In this section, you will find information about:

Table of content

New Case reception
When a prospect/visitor registers a form on Solvay.com, the case is automatically created onto Salesforce
The Case Record Type is Webform. In the Qualification Section, Webform Type/Subtype is defined. These fields are set depending on the form selected by the prospect/Customer
The information registered about the prospect/customer information (Company details and contact information) are populated in the Customer Contact Information section
The request contents are populated in the Webform Data and Additional Webform Data section
After a Client submits a Webform on the system, he receives automatically an Acknowledgement Email with the information the request was correctly submitted and would be processed.