Overview

In this section, you will find information about:

Table of content

New Case reception
When a prospect/visitor registers a form on Solvay.com, the case is automatically created onto Salesforce
The Case Record Type is Webform. In the Qualification Section, Webform Type/Subtype is defined. These fields are set depending on the form selected by the prospect/Customer
The information registered about the prospect/customer information (Company details and contact information) are populated in the Customer Contact Information section
The request contents are populated in the Webform Data and Additional Webform Data section To go further, the list of information that a visitor has to fill in and corresponding Salesforce field is available here