Overview
In this section, you will find information about:
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Table of content
Step-By-Step
| If the Case has been converted, it has automatically been closed with the status "Closed - Accepted" | ||
The Case Owner can close the Webform by clicking on the "Close Case" button
The user has to define if the Case was Closed and Rejected (not interesting for Solvay Business) or Closed with an answer provided to the Prospect/Customer (but without conversion) |  | |
| Comments and Customer Satisfaction can be ranked | ||
| When the user clicks on "Save", the Webform will be closed | ||
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