You will find in this section all guidelines to handle Email Mapping Rules requests

If you want to see all the existing Email Mapping Rules, you have to create a report using Email Mapping Rules report type. With it, you will be able to display all the Email Mapping Rules => don't forget to add Email Mapping Rule: ID to your report ! This ID is the unique key to Update or Delete Email Mapping Rules.

For example: 

To complete the Email Mapping Rules template, you have to know what each field is used for.

See below some explanations:

As you can see, you need to provide some Salesforce Id in some columns.

=> need to create reports.

1. To find the Corporate Group ID:
   
   
   
2. To find the Resolution Site Code ID:
   
   
   
3. To find the Product Family ID:
   
   
   
4. To find the User ID: