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Added Value

By logging in the complaints in Salesforce.com, you will benefit from:

An automated and harmonized process allowing to register, manage and follow up complaints in a single system
Increased efficiency through sharing of information internally, and by providing a common platform for the involved teams
Standard templates for investigation based on best practices in the complaints management process (e.g. 8D approach)
An automated interface with SAP to quickly retrieve SAP data based on the document reference
An ability to communicate to the customer with standard templates (e.g. acknowledgement email, confirmation of financial compensation, customer feedback, etc.)

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NEW R4.0

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