Under Investigation: This status is set manually to facilitate the case follow-up. This status should be set when the case has been assigned to the right GBU/contact
Under Review: This status is set manually. It should be set when the case has been taken in charge and the answer has been ye sent to the prospect/customer
Pending Approval: This status is set manually when before answering to the prospect/customer, a validation is needed
Closed: When the Webform is closed and an answer has been given to the prospect but there is no follow-up
Closed - Accepted: When a Webform has been converted into an Opportunity or a Case (Sample request or Customer Request). This status is automatically updated when the webform is updated
Closed - Rejected: When the Webform is closed without answer to the prospect
