Electronic lab notebook (ELN) is an application designed to replace paper laboratory notebooks. Lab notebooks in general are used by scientists, engineers, and technicians to document research, experiments, and procedures performed in a laboratory. A lab notebook is often maintained to be a legal document and may be used in a court of law as evidence. Similar to an inventor's notebook, the lab notebook is also often referred to in patent prosecution and intellectual property litigation.
| Stream/Domain | TECHNO/WEB |
|---|---|
| Point of Contact (Domain leader) | Julien ANTIER |
| Functional Area | Web Applications (Techno) |
| Process | IS Techno |
| Sub-process | Web Competency center |
| Category | ELN | Other |
| Access Management | Specify how the access management is being handled for this application. If access management is handled by a specific group in Freshdesk, please specify group used.
|
|---|---|
| How-to / Training | Provide links to the how-to/training |
| L1 Assignment | IS-CAPG-WEB |
| L2 Assignment | IS-Techno-Web |
| L3 Assignment | IS-Techno-Web |
| Escalations | IS-Techno-Web |
When an issue with the application is reported, these are the pieces of information that should be collected before assigning user's ticket to L1 support:
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