Please provide the following information:
 - Transaction code used;
 - Description of the issue;
 - Error messages (screenshot if possible);
   If there are error messages
 - Material number (if applicable);
 - Sales order number (if applicable);
 - Customer number (if applicable);
 - Delivery number (if applicable);
 - Purchase order number (if applicable);
 - Invoice number (if applicable);
 - Screenshots with details of the issue;
 - From which plant they are calling, e.g. specify Heanor Site 1 or Site 4, Tulsa or Tulsa Broken Arrow etc.

To find the transaction code (t-code), click on the down arrow in status bar: