Purpose
This page lists the different tasks/incidents related to the support.
Roles
| Role | Agent | Description |
|---|---|---|
| Solvay Product/ Business Owner | Philippe Sinon | Facilities owner of the application |
| SBS Application owner | Luc Ruault | IT Owner of the application |
| Solvay Key users | Véronique Cock & Frédéric Rasson | |
| Integrator | Loïc Desjardins | Maintenance, support |
Tasks/incidents
| Task/incident | Agent |
|---|---|
| User creation | Philippe Sinon |
| Resident missing | |
| Application down | |
| Gudsis data not updated in Archibus | |
| Dashboard issue | |
| Features issues in Archibus (space calculation,... | |
| Question about the use of Archibus | |
| Evolution |