Objective of this guidebook
- Provide a common understanding of the new processes in place to manage online sales on Solvay 1688.com flagship store
- Provide a step/by/step guide to ensure smooth order handling and month/end processing
- Provide contact details in case of any issue or question
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Process covered in this document
| CUSTOMER RELATED Operational Processes | ||
|---|---|---|
| A. Customer Service (pre-sales) | B. Order Handling & Delivery | C. Complaints Management |
| Processing customer requests, answering questions, providing documentation, ... | Handling orders, including payment, invoicing, delivery customer | After sales complaints management process, product return |
| INTERNAL Processes | ||
|---|---|---|
| D. Monthly Reporting and Billing | E. Service Providers' Payment | F. Forecasting and stock management |
| Monthly reporting and billing in SAP, including stock and payment reconciliation | Monthly reporting and billing in SAP, including stock and payment reconciliation | Under construction - Forecasting for online and management of stock levels, including timely importation of products |
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Get started Do not forget to modify the link to the parent page within the macro. If less than 4 children pages, you can delete 'Show more'. If more than 4 pages, put the link to access to the application's 'FAQ' page.
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How-to Do not forget to modify the link to the parent page within the macro. If less than 4 children pages, you can delete 'Show more'. If more than 4 pages, put the link to access to the application's 'Troubleshooting' page.
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Troubleshooting
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