DEFINITIONS

Complaint: Any dissatisfaction expressed in a documented manner by a Customer concerning the following standards related to delivery of our products, and including:

• Product: Physical & chemical specifications of the product (as defined in our Product Data Sheet (PDS) and/or Customer Specific Requirement (CSR)
• Packaging
• Delivery
• Order & Documentation

In case of doubt, please report to Solvay Team (Stacy Shen)