Overview

Concerned profiles:

Table of content

A.1 - Pre-Sales Process SinoPrinciple Customer Service processes the requests and logs leads into excel file
1. Address Customer Requests		Send documentation if needed (PDS, SDS=, reply to questions Price negotiation: Rhovanil 1kg: No negotiation Catechol, Rhovanil 25 kg, and Rhodiarome: negotiation possible - Transfer request to Furong Luo (furong.luo@solvay.com) with Stacy Shen (stacy.shen@solvay.com) in CC. → please record the leads provider to Furong Luo Customer wants to buy offline or needs contract - Need to understand the reasons. Ask the customers the reasons for offline sales or contract Transfer requests to Furong Luo (furong.luo@solvay.com) with Stacy Shen in cc → please record the leads provider to Furong Luo
2. Collect Customer Data		Verify Business ID Code / verify if the customer is buying for a company (B2B) and not as an individual (B2C) Inform customers about authorized industry / applications following Solvay guidelines (see below) → If any questions for catechol, contact Ming Zhang (Product Steward - ming.zhang@solvay.com) Register Customer Communication Form (客户沟通记录表 ) and send weekly to Stacy Shen Register Frequently Asked Questions (as part of the Customer Communication Form)

	Activities	Rhovanil 1 kg	Rhovanil 25 kg	Rhodiarome	Catechol	Comments / Contact persons
Address Customer Requests	Send documentation, address questions, ...					Contact Furong Luo (furong.luo@solvay.com)
	Price Negotiation					Contact Furong Luo (furong.luo@solvay.com)
	Offline sales or contract needed	Transfer to Solvay	Transfer to Solvay	Transfer to Solvay	Transfer to Solvay	Collect the reasons, if not willing to pay online, transfer to Furong Luo (frong.luo@solvay.com)
2. Collect / record customer data	Check Business ID / tax ID (buying on behalf of a company)					See below - Contact for catechol: Ming Zhang (Product Steward) Share the Form weekly with Stacy Shen (stacy.shen@solvay.com)
	Inform about Applications / Market according to Solvay guidelines
	Register Customer Communication Form (客户沟通记录表 )
	Register Frequently Asked Questions