DRAFT PAGE
Objective and Scope | Table of Contents |
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To be completed with a link to the training document |
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Key Roles and Responsibilities |
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- SBS Support Maintenance → SBS CRM L3 : Anne Gilles (WW) / Ines Somatri (EU) / Nina Song (CN) / Dharmika Paladugu (US)
- Business team → Application manager - Product owner : Frederique Rivino
Business user support : Flora Huang (CN) / Simona Caravetta (EU) / Suzanne Banks (US) - SBS Evolutive Maintenance → SBS CRM functional analyst (100%) - Leila Radjah
SBS CRM technical team
Tech lead (5%) - Dina Mendes
Release manager (15%) - Joao Mota/Delio Perpetuo
Front end dev (100%) - Quentin Mathoux (secured scenario)
Back end dev (100%) - Rui Da Silva
Back end dev SAP (10%) - Nicolas Balbiani
Webmethod coordinator - Olivier Hisler
Abb | Definitions |
|---|---|
CRM | Customer Relationship Management system |
SBS | Solvay Business Services |
IS | Information Services |
GBU | Global Business Unit |
Freshdesk | Ticketing system used for IS tickets management |
GUDsis | Global User Database Solvay information services |
SISO | Solvay Information Security Organization |
Key Principles |
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To be completed:
- To be completed
Overall Process Description |
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Version Control | ||
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| Version | Date | Description |
| 00 | xx/xx/20xx | Draft Version |
Reference Documents |
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| Webshop - Impact of changes for users |