DRAFT PAGE
Objective and Scope
Table of Contents
Link to NPS training material
Key Roles and Responsibilities
SBS Support Maintenance
→ SBS CRM L3 : Anne Gilles (WW) / Ines Somatri (EU) / Nina Song (CN) / Dharmika Paladugu (US)
SBS Evolutive Maintenance
→
SBS CRM functional analyst - Françoise Coussy
Key Principles
To be completed:
To be completed
Overall Process Description
Version Control
Version
Date
Description
00
xx/xx/20xx
Draft Version
Reference Documents