DRAFT PAGE
Objective and Scope
Table of Contents
Reference Documents
Frontline NPS training material
Procedure to create & update users in NPX
Key Roles and Responsibilities
SBS Support Maintenance
→ SBS CRM L3 : Anne Gilles (WW) / Ines Somatri (EU) / Nina Song (CN) / Dharmika Paladugu (US)
SBS Evolutive Maintenance
→
SBS CRM functional analyst - Françoise Coussy
Version Control
Version
Date
Description
00
28/11/2019
Draft version