Customer Journey

Syensqo IS - Customer Support > Coatings webform > image2017-10-11 13:58:35.png

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Pilot status (using Qualtrics)

Qualtrics form embed in solvay.com pages
Display of "Differentiating questions" based on Functionality selected
Rules mapping in qualtrics and salesforce
Contact matrix for Coatings, Functionalities and Sub-Functionalities user-d5ebe
Assignment rules in Salesforce Jeremie Seabra-ex
Define target delivery in PROD (salesforce release) Rachel SINGER
Test rules mapping in qualtrics Marielle Martiny, Jérémy MOZIAN
Add Call to Action to form in Coatings pages Marielle Martiny, Thibault Clement